123INKJETS at 2828 Cochran Street #283, Simi Valley, California.

I have been doing business with this company for six years. Until recently, I have experienced great customer service. There have been a few times I received the wrong item or received a defective item and their customer service had always been top notch. Well, NOT anymore. Today I had the unfortunate experience of calling with an issue of receiving an incorrect item. First of all, their "prompts" don't include one for customer service and if you select the operator option, you are on hold forever. So, I went to sales and, once I explained my issue, I was directed to customer service. After another long hold, I got a "customer service" agent named Nora. I tried explaining my complaint to her - that I recently placed an order and did not receive a correct item. She was about as robotic sounding as you can get (in fact, at first, I thought I had been connected to an automated line). She would not listen. She looked up my order and just kept telling me that they had sent what I ordered. I tried reading the info off the old cartridge (one of theirs) and she just wouldn't listen. After almost five minutes, I asked for a supervisor. She completely ignored my request and kept telling me they sent what i ordered. After my fourth demand for a supervisor, she said she could help me with placing another order (completely ignoring my request for escalation and not even acknowledging that request). She continually talked over me. Finally, I asked her name because, after five frustrating minutes I had forgotten it. I got the snotty reply "My name is Nora,. I told you that at the beginning of our conversation." I demanded, for the fifth time, to be connected to a supervisor. This time, she finally said she would do so, and then put me on hold for over 10 minutes. By this time, I was through. I hung up and am posting this review. I have no patience for a company that does not offer top notch customer service. This is what i provide my customers with, and it is what I expect. Snotty, rude, non-responsive agents are not acceptable. If this company thinks they can keep treating customers this way and that the business they worked to build will continue to thrive, they are sadly mistaken. There are competitors out there. As for me, I am about to find one. Low prices are not the number one priority. Customer service is. You have just lost a long-time customer 123inkjets.